1. Information We Collect
We collect information only as needed to provide, protect, improve and support the Services. The categories of information may include:
| Category | Examples | Why it may be used |
|---|---|---|
| Photos and videos you choose | Only the specific images or videos you select through the Android system Photo Picker, plus generated outputs | To perform the editing, enhancement, generation, background removal or video features you request |
| Device and app information | Device model, operating system, app version, language, app instance identifiers, crash data and diagnostic data | To operate, secure, troubleshoot and improve the Services, including through Firebase |
| Advertising information | Advertising identifiers where available, IP address, device information, ad interactions and consent choices | To deliver, limit and measure advertising through Google AdMob, including rewarded ads |
| Purchase information | Subscription or purchase status, transaction identifiers and entitlement information | To provide paid features, restore purchases and prevent fraud |
| Support communications | Name, email address, support category, message, optional phone/WhatsApp number with country code, social contact handle, app/device details, order ID, optional screenshot, and country | To respond to technical problems, refund or billing questions, collaborations, feature requests, privacy requests and other support inquiries |
We do not receive your full payment card number when purchases are processed through Google Play.
2. Photos, Videos and AI Processing
The Services let you choose media and request transformations such as AI art, AI video, enhancement, background removal and other edits. Kapwing uses the Android system Photo Picker for media selection. The app receives access only to the specific item or items you choose; it does not need broad access to your photo library simply to pick a photo or video.
Depending on the feature, selected media may be processed locally on your device or transmitted securely to service providers acting on our behalf so that the requested processing can be completed. We use selected media to provide the feature you requested, maintain service reliability, prevent abuse and meet legal obligations. We do not claim ownership of your original photos or videos.
3. Photo Picker and Device Permissions
Photo and media access: Kapwing uses the Android system Photo Picker. When you select media, Android grants the app access to the selected item only. Kapwing does not request broad photo, video, media or storage permission merely to choose an image or video.
The app may request other permissions only when a feature requires them. For example, notification permission may be requested if you choose to enable notifications. You can control granted permissions through Android settings.
4. How We Use Information
We may use information to provide requested features, process media, personalize settings, operate credits or rewards, deliver and measure ads, manage purchases, prevent fraud or abuse, diagnose technical problems, communicate with you, comply with law and improve the Services.
5. Advertising — Google AdMob
Kapwing uses Google AdMob to display and measure advertising, which may include rewarded ads. AdMob may process information such as advertising identifiers where available, IP address, device and app information, ad interactions, approximate location derived from IP address, and consent choices. This information is used to deliver ads, prevent fraud, frequency-cap ads and measure advertising performance.
Where required, consent choices are presented before personalized advertising is used. You can also manage advertising preferences through applicable Google or Android settings. Google handles information under its own privacy terms.
Our authorized seller information is published at /app-ads.txt.
6. Firebase
Kapwing uses Google Firebase services to support app operation and reliability. Depending on the Firebase features enabled in a particular app version, Firebase may process app instance identifiers, device and app information, usage events, diagnostics, crash information and related technical data. We use this information to operate the app, understand performance, troubleshoot errors, prevent abuse and improve features.
Firebase is provided by Google and information processed through Firebase is also subject to Google's applicable privacy terms and our Firebase configuration.
7. Support Form and Contact Information
If you use our Support Center, we receive the information you choose to submit, which may include your name, email address, support topic, description, optional phone or WhatsApp number, social-media username or profile link, app version, device information, Google Play order ID and an optional screenshot.
The Support Center may use approximate country information supplied by our hosting provider based on network location to prefill your country and calling code. This is used only to make the form easier to complete, and you can change the country before submitting.
Support-form submissions are handled through Netlify Forms and are accessible to us through the private Netlify site dashboard. We use support information to investigate your request, communicate with you, prevent abuse and maintain a record of support interactions when reasonably necessary.
8. Purchases and Subscriptions
In-app purchases and subscriptions may be processed by Google Play. Google processes payment information under its own terms and privacy policy. We may receive purchase status, product identifiers and transaction or entitlement data necessary to unlock or restore paid features.
9. When We Share Information
We may share information with:
- Service providers that help us host, process media, provide AI functionality, deliver notifications, measure analytics, prevent abuse, provide customer support or otherwise operate the Services.
- Advertising partners as described above.
- Platform and payment providers such as Google Play when required for purchases or app distribution.
- Authorities or other parties when required by law, legal process, safety obligations, or to protect rights and prevent fraud or abuse.
- Business transaction parties if we are involved in a merger, acquisition, financing, reorganization or sale of assets, subject to appropriate safeguards.
We do not sell your personal information for money. Certain privacy laws may define some advertising-related disclosures as a "sale" or "sharing"; where those laws apply, we honor applicable rights and consent requirements.
10. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide requested features, maintain security, comply with legal or accounting requirements and resolve disputes. Retention periods may vary depending on the type of information, the feature used and the service provider involved.
11. Security
We use reasonable technical and organizational safeguards designed to protect information. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction or portability of personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent.
You can also control app permissions in device settings, advertising choices through applicable device or consent settings, and subscriptions through Google Play.
To make a privacy request, contact xposurelimted@gmail.com. We may need to verify your request before completing it.
13. Children
The Services are not directed to children under 13 (or a higher minimum age where required by local law), and we do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information in violation of this Policy, contact us so we can review the situation.
14. International Processing
Our service providers may process information in countries other than the country where you live. Where required, we rely on appropriate legal mechanisms and safeguards for international data transfers.
15. Third-Party Links and Services
The Services may link to or integrate third-party platforms. Their handling of information is governed by their own privacy policies. We encourage you to review those policies before using third-party services.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version at this page and revise the effective date above. If changes are material, we may provide additional notice where required.
17. Contact Us
For privacy questions, support or requests:
Kapwing
Support Center: /support/
Email: xposurelimted@gmail.com